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1. The Financial Services Authority (FSA)
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The FSA is the independent
watchdog that regulates financial services. It requires us to give
you this document. Use this information to decide if our services
are right for you.
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2. Whose products do we offer?
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Insurance
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We offer products from
a range of insurers for non-investment insurance contracts.
For the following products
we offer a single user.
Legal Expenses insurance from Primary
Insurance Company Limited.
For Accident, Sickness and Unemployment
from Assurant Insurance.
Travel insurance from Fortis Insurance
Ltd.
Pet insurance from Pedigree Livestock
Insurance Ltd arranged through Petshield.
Caravan insurance from IGI Insurance
Co Ltd.
Private Medical from Legal &
General Insurance Ltd.
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We only offer products
from a limited number of insurers. Ask us for a list of the insurers
we offer insurance from.
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We only offer products
from a single insurer.
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We only offer our own
products.
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Mortgages
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We offer mortgages
from the whole market.
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We only offer mortgages
from a limited number of lenders. Ask us for a list of the lenders
we offer mortgages from.
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We only offer mortgages
from a single lender.
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3. Which service will we provide you with?
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Insurance
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We will advise and
make a recommendation for you after we have assessed your needs
for Buildings & Contents , Pet , Travel , LIfe , Critical Illness
and Health.
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You will not receive
advice or a recommendation from us for Buildings & Contents
, Pet , Travel , LIfe , Critical Illness and Health. We may ask
some questions to narrow down the selection of products that we
will provide details on. You will then need to make your own choice
about how to proceed.
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You will receive a
quotation which will tell you about any other fees relating to any
particular insurance policy.
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Mortgages
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We will advise and
make a recommendation for you after we have assessed your needs.
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You will not receive
advice or a recommendation from us. We may ask some questions to
narrow down the selection of products that we will provide details
on. You will then need to make your own choice about how to proceed.
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4. What will you have to pay us for our services?
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Insurance
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A fee.
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No fee.
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You will receive a
quotation which will tell you about any other fees relating to any
particular insurance policy.
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Mortgages
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No fee
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A fee of £795 on completion
– we will pay you any commission we receive from the lender.
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A fee of £295.00 on
completion.
The fee may be up to
£595 as a maximum based on circumstances.
We will also be paid commission from the lender.
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You will receive a
key facts illustration when considering a particular mortgage which
will tell you about any fees relating to it.
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5. Refund of fees
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If we charge you a
fee, and your mortgage does not go ahead, you will receive:
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A full refund.
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No refund.
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6. Who regulates
us?
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Mortgageline Services, 15 Market Place , Heanor, Derbyshire,
, DE757AA is authorised and regulated by the Financial
Services Authority. Our FSA Register number is 301994.
Our permitted business
is advising on and arranging mortgages and non-investment insurance
business.
You can check this
on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register/
or by contacting the FSA on 0845 606 1234.
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7. What to do if
you have a complaint
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If you wish to register
a complaint, please contact us:
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...in writing
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Write to: Mortgageline Services, Complaints Department,
15 Market Place
, Heanor, Derbyshire, , DE757AA
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...by phone
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Telephone: 01773539850
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If you cannot settle
your complaint with us, you may be entitled to refer it to the Financial
Ombudsman Service.
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8. Are we covered
by the Financial Services Compensation Scheme (FSCS)?
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We are covered by the
FSCS. You may be entitled to compensation from the scheme if we
cannot meet our obligations. This depends on the type of business
and the circumstances of the claim.
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Insurance
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Insurance advising
and arranging is covered for 100% of the first £2000 and 90% of
the remainder of the claim, without upper limit.
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Mortgages
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Mortgage advising and
arranging is covered for 100% of the first £30,000 and 90% of the
next £20,000 so the maximum compensation is £48,000.
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Further information
about compensation scheme arrangements is available from the FSCS.
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